Terms & Conditions

Agreement

These Terms & Conditions ("Terms") govern the provision of services by Steadfield Advisory ("Steadfield", "we", "us") to the client ("you"). By engaging Steadfield, you agree to these Terms together with any written scope of work we agree with you. Where a signed written agreement conflicts with these Terms, the written agreement prevails.

Services

Steadfield provides advisory and delivery services including brand and identity, AI integration and training, advertising strategy and creative, and ongoing advisory. The specific services, deliverables, timelines and fees for your engagement are defined in a written scope of work agreed before any work begins.

Consult & Scope

Every engagement begins with a consultation at no cost. Following the consultation, we prepare a written scope of work setting out deliverables, milestones, fees, currency and timelines. No work is undertaken and no fees are payable until the scope is agreed in writing by both parties.

Milestones & Billing

Work is delivered in defined milestones. An invoice for a milestone is issued only after that milestone has been completed, revised as reasonably required, and approved by you.

• No deposits. No payment is required in advance for undelivered work.
• Included revisions. Reasonable revisions needed to achieve the agreed outcome for a milestone are included and are not charged as extras.
• Unreached milestones. Work performed that does not reach an agreed milestone is not charged.

Refunds

If a project cannot be completed for any reason, you receive a pro rata refund for any milestone that has been paid but not delivered. Milestones that have been completed, approved and paid are non-refundable to the extent the work was delivered as agreed.

Payment Methods

Invoices are payable via Stripe or PayPal in the currency stated in your written scope of work (Canadian Dollars unless otherwise agreed). Invoices are due within the period stated on the invoice. Late payment may result in a pause of ongoing work until the account is brought current.

Client Responsibilities

You agree to provide accurate information, timely feedback and approvals, and any materials, access or accounts reasonably required for us to perform the services. Delays in providing these may extend timelines. You are responsible for ensuring you hold the rights to any materials you supply to us.

Intellectual Property

Upon full payment for a milestone, ownership of the final deliverables produced for that milestone transfers to you, except for any third-party assets, fonts, software or licensed materials, which remain subject to their own licences. Steadfield retains the right to display completed work in its portfolio unless otherwise agreed in writing.

Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other in connection with the engagement, and to use it only for the purpose of performing or receiving the services. This obligation survives termination of the engagement.

Warranties

Steadfield will perform the services with reasonable skill and care. Except as expressly stated, the services and deliverables are provided without further warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant specific commercial results such as revenue, rankings or advertising performance, which depend on factors outside our control.

Limitation of Liability

To the fullest extent permitted by law, Steadfield's total aggregate liability arising out of or in connection with the engagement, whether in contract, tort or otherwise, shall not exceed the total fees paid by you to Steadfield in the twelve (12) months preceding the event giving rise to the claim. Steadfield shall not be liable for any indirect, incidental, special or consequential losses, or for loss of profit, revenue, data or goodwill.

Termination

Either party may terminate an engagement on written notice. On termination, you will be invoiced only for milestones completed and approved up to the termination date, and any paid-but-undelivered milestone will be refunded on a pro rata basis in accordance with Section 5.

Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. The parties submit to the exclusive jurisdiction of the courts of Ontario.

Changes to These Terms

Steadfield may update these Terms from time to time. The version in effect at the time your written scope of work is agreed governs that engagement. Material changes will be reflected by an updated effective date on this page.

Contact

Questions about these Terms can be directed to Steadfield Advisory at info@steadfield.ca or 942 288 1673, 35 Citadel Crescent, Brampton, ON L6P 1X8.